Privacy & Policy

At Zerva Sourcing (“Zerva”, “we”, “our”, “us”), we respect and are committed to protecting the privacy of our clients, website visitors, and virtual assistant candidates. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights in relation to your personal information. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Personal Information
We may collect personally identifiable information, such as your name, email address, phone number, company name, and other details you provide when:

• You contact us via forms on our website.
• You book a consultation or request more information.
• You become a client or virtual assistant candidate with Zerva.

B. Usage Data
We may also collect information on how our website is accessed and used, such as:

• IP address, browser type, browser version.
• Pages of our website that you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.

2. How We Use Your Information

We may use the collected information for the following purposes:

• To provide and maintain our services: We use your information to facilitate onboarding, virtual assistant placement, and ongoing support.
• To communicate with you: This includes responding to your inquiries, sending service-related communications, and updating you on any changes to our policies or terms.
• To improve our services and website: We analyze how our website is used and make adjustments to improve functionality and content.
• To process payments: For clients, we may use your information to process payments for services provided.
• For marketing purposes: With your consent, we may send you information about new services, features, or events that may be of interest.

3. How We Share Your Information

We do not sell or lease your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers: We may share your data with trusted third-party vendors to help us deliver our services, including payment processors, email service providers, and customer service platforms.
• For legal purposes: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations or to protect our rights or property.

4. Data Security

We are committed to ensuring that your information is secure. We employ various security measures, including encryption and secure access protocols, to protect your personal information from unauthorized access or disclosure. However, no electronic storage or transmission over the Internet is completely secure, so we cannot guarantee its absolute security.

5. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request deletion of your personal information by contacting us, though we may retain certain information to comply with legal obligations or for legitimate business purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information that we hold.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of personal information, subject to certain legal exceptions.
• Restriction of processing: Request that we limit how we use your personal information in certain situations.
• Objection to processing: Object to our processing of your personal information in specific contexts.
• Data portability: Request a copy of your personal information in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website usage, and assist with marketing efforts. You may set your browser to refuse cookies; however, this may limit some functionalities of our website.

8. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor without verification of parental consent, we will delete that information promptly.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our website with the updated date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at:

• Email: [email protected]
• Phone: +1 484-241-6402
• Mailing Address: 1554 Paoli Pike, Suite 302, West Chester, PA 19380, United States

Thank you for trusting Zerva Sourcing with your personal information. We are committed to safeguarding your privacy and ensuring a secure experience with our services.